Managing Mediation Skills

In an increasingly diverse working environment, many organisations (and maybe yours too!) are spending more time, more money and more labour trying to find the right solutions to resolving conflict, preventing grievances and addressing difficult or dysfunctional behaviours. Whilst it is clear that managers and HR professionals need confidence and competence in addressing these challenges, few have had effective and practical training in alternative dispute resolution.

Our ‘MMS’ training programme teaches delegates the appropriate steps and tenacity to be able to intervene early and confidently when conflict arises and use our ZMS approach to help support staff towards positive change via mediation.

Our two-day or three-day training programme presents participants with the fundamental skills, tools and strategies they need to;

We share our expertise and we draw on our depth of knowledge whilst making our courses accessible, engaging and fun.

Please get in touch to find out more about our face to face and online training courses