ZMS Mediation Services

Many ‘misunderstandings’ have the potential to escalate quite quickly into costly and resource-draining complaints, grievances and disciplinary investigations.

Our alternative dispute resolution supported conversations and conflict coaching services offers all parties the opportunity to engage in constructive dialogue, rebuild trust and learn strategies to prevent similar situations from deteriorating into dysfunctional behaviours.

Whether as a preventative measure or restorative approach to formal processes, we have a team of experienced, diverse and professional consultants, coaches and mediators to support your individual case needs.

Traditional ways of resolving workplace disputes via the raising of a formal grievance, more often than not cause long-lasting damage to the ‘Ziran’ of working relationships and do little to resolve disputes. They are intrinsically adversarial and rarely identify the root cause of a breakdown.

It’s about the parties themselves taking ownership of the dispute and identifying the underlying causes of the conflict. Whilst collaborating together with an impartial, fair and skilled mediator.

An environment is created for psychological safety so the parties feel heard, acknowledged and reassured to negotiate sustainable outcomes and commitments towards more harmonious, balanced and professional working relationships.