Managing Mediation Toolkit

Conflict resolution is very rarely advertised on the job description for managers and resolving underlying conflict and tensions often fall down the pecking order of a leaders never-ending to-do list. Our (and probably yours too!) experience has shown that having the ability to identify conflict issues early, support staff towards dialogue and having an effective tool kit to draw upon in resolving dysfunctional conflict is fundamental in fostering a fair and just culture for staff and achieving an organisation's operational and strategic priorities.

Our Managing Mediation Toolkit training course provides participants with the skills, strategies and a straightforward framework to achieve constructive dialogue and engagement and restore professional working relationships.